DhiRide is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data to ensure a safe, secure, and transparent experience across our platform.
At DhiRides ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you access or use the DhiRide app, website, and related services (collectively, the "Platform").
By using DhiRide, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
When you register, place orders, or interact with our Platform, we may collect the following:
Full name
Contact details (e.g., email address, phone number)
Delivery addresses
Payment information (processed securely via third-party providers)
Identity verification documents (required for merchants or delivery partners)
We automatically collect data related to your use of the Platform, such as:
Interactions within the app
Device details (model, operating system, IP address)
Location data (with your permission)
Order history and preferences
We may receive additional information from trusted third parties, including payment processors, analytics services, or delivery partners, for transaction validation, fraud prevention, and service enhancement.
We use your personal and usage information to:
Set up and manage user accounts
Process orders and handle payments
Enable communication between customers, merchants, and delivery partners
Improve our services, app features, and user experience
Send essential notifications, updates, and promotional content
Enforce our Terms of Service and detect or prevent fraud
We may share your data with:
Merchants and Delivery Partners: To fulfill and deliver your orders
Service Providers: Including payment gateways, hosting platforms, and messaging services
Law Enforcement and Regulators: When required by law or to comply with legal obligations
In Business Transfers: Such as during a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
We retain your data only for as long as necessary to provide our services, meet legal obligations, or resolve disputes. You may request deletion of your personal data, subject to any regulatory requirements, by contacting us at
You have the right to:
Access, update, or delete your personal information
Withdraw consent (e.g., for location sharing or marketing messages)
Disable cookies via your browser or device settings
Request account closure
To exercise these rights, contact us at: [email protected]
We take reasonable security measures to protect your data, including encryption, secure servers, and access controls. However, no system is entirely secure, and we cannot guarantee absolute protection.
DhiRide is not intended for users under the age of 18 without parental or guardian consent. We do not knowingly collect data from minors.
If you use the Platform from outside the Maldives, your data may be transferred to and processed in the Maldives or other jurisdictions. We take steps to ensure your information remains protected during such transfers.
We may update this Privacy Policy occasionally. Any changes will be posted on the Platform along with the updated effective date. Your continued use of the Platform means you accept the revised policy.
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
DhiRides Support Team
Email: [email protected]
Phone: 7775533
Website Support: https://dhiride.com/contact-us
Effective Date: 14 Dec 2025
