Privacy Policy for DhiRide

Last Updated: 10 August 2024

DhiRide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our ridesharing platform, including the DhiRide Customer App and DhiRide Rider App (collectively, the "Service").

1. Information We Collect

1.1 Personal Information
When you use DhiRide, we may collect personal information that you provide, including:

• For Customers:

  • Name
  • Phone number
  • Email address
  • Payment information (such as credit/debit card details)
  • Location data (for ride requests)
  • Ride history

• For Riders:

  • Name
  • Phone number
  • Email address
  • Driver's license information
  • Vehicle information
  • Location data (for ride offers)
  • Earnings and payment information
  • Ride history

1.2 Usage Information
We collect information about how you interact with the Service, such as:

• Device information (model, operating system)
• IP address
• App usage statistics (e.g., features used, frequency of use)
• Log information (such as access times and pages viewed)

1.3 Location Information
To provide ridesharing services, we collect your real-time location data. Location data is necessary to match customers with nearby riders and to provide navigation during rides.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our ridesharing service
• Process payments and send receipts
• Facilitate communication between customers and riders
• Provide customer support
• Conduct research and analysis to improve the Service
• Send promotional materials and updates (you can opt out at any time)
• Ensure the safety and security of our users
• Integrate with third-party services: We use Google Analytics for app usage analysis and Google Maps for location-based services and navigation.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Riders (for Customers): Your name, location, and contact information are shared with the rider for the purpose of providing the ride.
• Customers (for Riders): Your name, vehicle details, location, and contact information are shared with the customer for the purpose of providing the ride.
• Service Providers: We may share your information with third-party service providers who help us operate the Service, such as payment processors, cloud storage providers, and customer support platforms.
• Legal Requirements: We may disclose your information to law enforcement or regulatory authorities if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights. We will hand over any information ordered by the courts of the Maldives.

4. Your Rights and Choices

4.1 Access and Update Your Information
You can access and update your personal information through the app's settings.

4.2 Delete Your Account
You may delete your DhiRide account at any time. To delete your account, follow these steps:

1. Open the DhiRide app.
2. Go to Settings.
3. Select Delete Account.
4. Follow the on-screen instructions to confirm the deletion.

Upon account deletion, we will remove your personal information from our active databases, though some information may be retained for legal or regulatory purposes.

4.3 Opt-Out of Communications
You can opt out of receiving promotional communications by following the unsubscribe instructions provided in the communication or by updating your preferences in the app settings.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide the Service or as required by law. Once your account is deleted, we will securely delete or anonymize your data, except where retention is required for legal or regulatory reasons.

7. Children’s Privacy

DhiRide is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

8. Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Maldives. Any disputes arising from or relating to this Privacy Policy or the use of the DhiRide Service will be subject to the exclusive jurisdiction of the courts of the Maldives.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our app and website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [[email protected]]